ESI Brokerage Operations will be running a new periodic segment in ESI Insights that provides information on the vast array of reports available through Wealthscape. Often, when I am having a discussion with a representative on a specific report, or the ability to schedule and automatically deliver reports, they respond with, “I wish I had known that ages ago”. This new segment will focus on reports that can help drive operational efficiency and enable you to provide better service for your Brokerage clients.
This week, we will cover the “Email Address of Record” report that has been delivered via the automated reports system for the past few weeks. This report aims to assist you in helping clients enroll in eDelivery to avoid the quarterly paper surcharge fee that is set to begin in 2021. It can also assist you in tracking and targeting enrollments for the ongoing eDelivery contest and raffle that the Operations area is running.
The report displays your existing book of Brokerage accounts, the email address on record, and the eDelivery enrollment status. Accounts with an enrollment status of “pending” have received the automated Click-To-Agree email and have yet to click to confirm enrollment. Accounts will remain “pending” status for 90 days, before the system will flip back to “Not Enrolled”. ESI Operations automatically generates the Click-To-Agree emails to any account with a valid email address on a quarterly basis.
It may make sense to use filtering capabilities in Microsoft Excel to look at your accounts that have a valid email, but are not currently enrolled. Additionally, if you have upcoming annual reviews with a population of clients, it may make sense to review their current election and email status and build the new surcharge into those discussions. If those discussions result in client interest, you can generate the Click-To-Agree email in Wealthscape (Menu-Service-Service and Workflow-Document Delivery Instructions) to make sure that enrollment is just one click away!
Please feel free to reach out to me with any questions.
Abram Nunes
Director – Brokerage Operations
TC117716(1020)1