MFA is a common tool to protect information by making it harder for a hacker to nefariously access a client’s profile by requiring not only the correct username and password but an additional code that will be sent to an email address the client has access to.
For clients who already have access to Investigo: The first time they login to the client portal after May 21st they will be asked to provide an email address where a onetime use code will be sent to verify, they have access to the email account.
Once the email address is verified your client will be asked if investigo should trust the device. If they say yes, they won’t be asked for the MFA code for subsequent logins. If they select no then they will need to go through the MFA process each time.
For Client profiles established after 5/21: The first time your client logins into the portal they will be asked to change their password and register an email address that can be used for multifactor authentication.
Your clients can change the email they use for MFA at any time by logging into the client portal, clicking on my profile and update their mail address.
If you have any questions about the new MFA process you can reach out to investigo directly at 866-209-2440.
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