How to Stay Virtually Connected with Prospects and Clients

To enhance your client connections, consider supplementing in-person meetings and seminars with digital alternatives, such as video conferencing and webinars. Virtual meetings can help save you and your clients time and, in some cases, money as well. Prospecting expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and behavioral finance expert Preet Banerjee, consultant to the wealth management industry, recommend incorporating the following tools into your practice to help you stay connected with prospects and clients, no matter where or how busy they are. Click here to continue.

Please note: ESI compliance guidelines regarding video conferencing can be found in Field Notice 2020-16.

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Market Closing Times for Labor Day

In recognition of Labor Day, Equity Services, Fidelity Investments and all domestic equity and bond markets will be closed on Monday, September 7, 2020.

Note: Fidelity Capital Markets (FCM) International Equity and Foreign Exchange (FX) desks will be open during normal business hours. Some mutual funds may or may not be open—we recommend that you check with individual mutual fund companies for their closing times.

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Important Updates from Brighthouse Financial and Touchstone Investments

From Brighthouse Financial: Changes to Our Call and Servicing Center
Beginning September 8, 2020, Brighthouse Financial® will have new annuity servicing center contact details. We’ll continue to accept requests and payments at our current address until the close of the New York Stock Exchange on October 8, 2020.  After this date, requests and payments sent to an address other than the one you’ve been provided may be returned, or there may be a delay in processing requests or applying payments. Click here for a list of impacted products.


From Touchstone Investments:

Touchstone International Growth Opportunities Fund merger into Touchstone International Small Cap Fund

Touchstone International Small Cap Fund name change to Touchstone International Growth Fund

On May 21, 2020, the Touchstone Board of Trustees (the “Board”) approved a plan to reorganize the Touchstone International Growth Opportunities Fund (“the Merging Fund”) into the Touchstone International Small Cap Fund (the “Acquiring Fund”). The fund merger will take place at the close of business on September 11, 2020.

Effective September 14, 2020, the Acquiring Fund’s name will change to the Touchstone International Growth Fund. Click here for full details.

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2020 Premiere Select Retirement Account Annual Maintenance Fee Cycle

Summary
National Financial Services will be charging Premiere Select Retirement accounts the annual $40.00 retirement maintenance fee on November 16th, 2020.

How can I avoid the $25.00 Service Fee for home office covering the fee?
Representatives may review their population of impacted accounts with insufficient funds to cover the maintenance fee by running a report through Wealthscape, beginning September 12th, 2020. (Menuà Reports à Client and Account Informationà Retirement Account Annual Fees w. Core Cash Balance).

To assist, ESI Operations will automatically deliver this report to all eligible Wealthscape users through the automated reporting alerts system. The automated report will be delivered during the 4th Quarter of 2020, on/around the first of each month.

Proactively running the report will allow you 3 months to contact clients and get a trade placed or cover with one of the methods detailed below. It is more efficient to raise multiple years of cash with a single trade, alleviating the need to repeat the process each year and saving on trading costs.

If home office must place a trade to raise cash for the fee, the representative of record will be charged the $25.00 service fee, per trade. Uncollected fees of less than $25 will be reversed against the registered representative’s compensation.

How Customers Can Cover the Fee
Customers have the following payment methods to cover the IRA annual maintenance fee:

  • Deduction from qualified account money-market position (default)
  • NEW Deposit a $40.00 check using the Wealthscape Investor Mobile App and code as Retirement Maintenance Fee (only available through mobile deposit)
  • Journal from their nonretirement brokerage account
  • 1st party Electronic Funds Transfer (EFT) from their bank account
  • 1st party Intra-Bank Payment (IBP) from their bank account, available to NFS approved, bank affiliated firms

To elect one of these payment methods on an ongoing basis, the Premiere Select IRA Annual Maintenance Fee Payment Instructions Form must be completed. Clients can also elect payment methods on the Premiere Select IRA Application when establishing a new account.

Clients no longer receive a Retirement Fee Invoice, but the following message will be applied to September account statements for impacted account holders:

The 2019 retirement account annual maintenance fee is due on 10/31/2020. This fee covers the costs associated with the recordkeeping of your account and reporting required by the IRS. If you would like to pay the fee from your bank account or your nonretirement brokerage account, contact your broker/dealer. If you do not provide payment instructions, the fee will be deducted from your retirement account on 11/16/20. If funds are not available to cover the fee, your account may receive an unpaid fee posting. Your broker/dealer may sell any or all of your retirement assets to satisfy the fee and any associated expenses such as brokerage commissions and/or liquidation charges. For information about the annual fee, refer to

the Retirement Account Customer Agreement or contact your broker/dealer.

Ineligible Accounts and Automatic Waivers
Accounts that are not billing eligible:

  • New accounts opened between September 12, 2020 and December 31, 2020 are excluded from the 2020 billing cycle
  • Accounts with current year TOA or Full Distribution status
  • Closed accounts with less than $35 in market value as of September 11, 2020
  • Abandoned accounts (with H1 or H5 restrictions)
  • MAD Funding accounts

Accounts with Automatic Waivers

  • IRA accounts for the benefit of employees of ESI, National Life and affiliates, including registered representatives, branch office employees and spouses of said employees that are coded as employee accounts
  • IRA accounts with total assets of $250,000 or more
  • ESI Illuminations accounts that meet program minimums on Valuation Day (September 11th, 2020)

Accounts that are ineligible or qualify for a waiver will not receive the annual retirement maintenance fee notice on their September account statement, nor will they be included in the November fee collection process. A representative can request a waiver of the annual maintenance fee and have it charged against compensation by submitting the Annual Maintenance Fee Waiver Request Form by November 15th.

Summary of Important Dates
September 11, 2020 – Valuation Day Account market values and core account balances are recorded in preparation for billing and application of subsidy programs.

September 30, 2020 – Customer Notification – Accounts meeting the billing criteria will receive the annual retirement maintenance fee notice on the September account statement.

November 1st – 15th, 2020 – Collection Period – Accounts that have instructions on file to pay the annual maintenance fee via journal, EFT or IBP may have the fee deducted.

November 15, 2020 – Maintenance Fee Waiver Request Deadline – Representatives must submit the Maintenance Fee Waiver Request Form by November 15th to absorb fees for their clients.

November 16, 2020 – Collection Day – Unpaid fees are posted to customer accounts. Accounts with insufficient cash will result in a cash debit balance.

January 11th, 2020 through January 31st, 2020 – Liquidation/Write Offs – Accounts with eligible securities will be liquidated to cover uncollected fees or written off and charged to the advisor on record (if less than $25).

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Your One Stop Shop for IAR Materials – ESI Illuminations!

All Your Illuminations Resources in One Place!


Have you taken a look at the updated Platform section of the Illuminations platform? The tabs under that section have been renamed and all the Illuminations materials that previously resided on the National Life website can now be found on Illuminations. The new tabs include General Resources, Special Programs, Training & Reference, ESI Marketing Materials, and the new Strategist Materials section. See screenshots below for a preview.

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