Save the Date for ESI’s Leadership Field Update

July 13, 2021

Please join ESI’s Senior Leadership Team for our Quarterly Field Update series. In this session, we’ll be reviewing the activities and results of Q2 as well as discussing ESI’s newest platform enhancements. We’ll also be sharing some insight into what you can expect from ESI as we enter the second half of the year.

We want to hear from you!
As always, we want to take this opportunity to hear from you and answer any questions you may have for ESI’s Leadership Team. Please help us plan the meeting by submitting your questions to ESIBusinessDevelopment@nationallife.com. The deadline for submissions will Tuesday, July 20^th.

Meeting Details

Thursday, July 22^nd
1:00 pm EST
Register Here: https://nationallife.zoom.us/meeting/register/tJMvf-CsqT0jGNFteiNk726hNoCRxN2V7Hhd

After registering, you will receive a confirmation email containing information about joining the meeting.

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ESI Call Center Sub Menu Options Changing

July 13, 2021

To better serve the you and your clients, effective July 26, 2021, ESI will be changing its call center queue options. We will also be introducing a voice mail option to the Docupace Technical Support service queue. The firm’s toll-free number will remain the same at (800) 344-7437. Read more for a summary of the changes

To better serve the you and your clients, effective July 26, 2021, ESI will be changing its call center queue options and adding a voice mail option to the Docupace Technical Support service queue. The firm’s toll-free number will remain the same at (800) 344-7437. New updates are as follows:

Current service sub menu options will be restructured. Callers press 1 for service and 2 for Trading.
- Press option 1 for Advisory service
- Press option 2 for NFS Brokerage service
- Press option 3 for Direct Business service
- Press option 4 for Docupace Technical support not related to forms
- Press option 5 for Suitability support
- Press option 6 for Compensation support

To minimize the amount of time you spend on hold in the Docupace Technical support queue, we are introducing a voice mail option. When an agent is not available to answer, you will be given the option to immediately leave a message requesting follow up support, or to continue to hold for the next available agent. After eight (8) minutes on hold, you will automatically be directed to leave a message with the Docupace Technical Support team. We strive to return all calls within one business day. As always, Docupace Technical Support questions or requests to schedule a training may be directed to DocupaceSupport@nationallife.com

For further information on these changes, please call the ESI Operations department at (800) 344-7437.

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SEI Investment Advisory Agreement Updated

July 13, 2021

The SEI Investment Advisory Agreement has been updated and is now available within Merrill Forms and is expected to be available in Docupace 07/15/2021.

The revision includes a new Total Advisory Fee section to indicate whether a new SEI account being established, or an existing SEI account being moved to ESI through an Advisory Firm change. If an existing account is being moved to ESI you will need to indicate the established fee in this section. The client signature section has also been revised so that the client is now only signing once.

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Recent WSP and ADV Part 2A Updates

July 13, 2021

Field Notice 2021-20: Form ADV Part 2A Update
Effective July 1, 2021, ESI Financial Advisors (“EFA” or “the Firm”) updated its Form ADV Part 2A (ES0408) to reflect changes to its policy regarding the payment of financial planning/consulting fees.

The updated version of this form is available on the ESI Illuminations website and through the NLG website, via MerrillConnect. Please destroy and discontinue use of any previous versions of this disclosure document, and only use the current version.

Click here for full details.

Field Notice 2021-21: ESI Written Supervisory Procedures Update
ESI continually reviews its Written Supervisory Procedures (“WSP”) in accordance with the regulatory requirements and its business requirements. ESI’s WSP manual has been updated, effective June 30, 2021, to incorporate various changes.

Click here for a summary of changes.

Field Notice 2021-22: EFA Written Supervisory Procedures Update
ESI Financial Advisors (“EFA”) continually reviews its Written Supervisory Procedures (“WSP”) in accordance with the regulatory requirements and its business requirements. ESI’s WSP manual has been updated, effective June 30, 2021, to incorporate various changes.

Click here for a summary of changes.

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Now Available: Equitable’s Structured Capital Strategies Plus VA

July 13, 2021

ESI is pleased to announce that Equitable’s new registered index linked variable annuity, Structured Capital Strategies Plus 21 is now available. This is Equitable’s next generation RILA and will replace previous versions where approved. If you have questions or would like to check state availability, please contact Equitable at 888-517-9900.

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