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eSignature Now Available for Maple Capital Management New Accounts

By April 6, 2021April 8th, 2021No Comments

We heard your feedback and have been working with our partners at Maple Capital to improve the new account process to include eSignature acceptance, effective immediately.

This process will look a bit different than other partners you may work with. To complete eSignature with Maple Capital you will have to follow the process outlined below:

  • Contact Maple Capital prior to creation of paperwork to discuss account
    • After this conversation, the Maple Capital portfolio manager will send the advisor a copy of the Investment Policy Statement (IPS)

  • Create an ESI paperwork bundle via Starting Point, like any other piece of business
    • We have added Maple Capital forms to the kits within Starting Point
      • A copy of the IPS will need to be uploaded to the work item
      • Please contact the Maple Capital Client Service department when completing the IAA and Solicitor’s disclosure. The fees MUST be correct, or the agreements will receive a NIGO status from Maple Capital.

  • Upon completion, send forms to your client(s) for eSignature via the normal DocuSign process

  • Upon approval from ESI Home Office, Maple Capital will send the custodial paperwork to the client
    • The approved Maple Capital agreements must be sent by you to Maple Capital in order to show principal approval.

NOTE: ESI does not require copies of the Custodial paperwork to be submitted in the work item and they should not be signed by the client until after ESI Home Office approval of the Maple Capital agreements.

While this new process does require two signing ceremonies by the client, we are excited to take the physical paperwork process and create a time saving electronic experience.

For questions or to discuss this new process, please reach out to Maple Capital at 802-229-2838. For additional information on Starting Point or the eSignature process through DocuSign, please reach out to DocupaceSupport@nationallife.com or 800-344-7437.

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