To better serve the you and your clients, effective July 26, 2021, ESI will be changing its call center queue options. We will also be introducing a voice mail option to the Docupace Technical Support service queue. The firm’s toll-free number will remain the same at (800) 344-7437. Read more for a summary of the changes
To better serve the you and your clients, effective July 26, 2021, ESI will be changing its call center queue options and adding a voice mail option to the Docupace Technical Support service queue. The firm’s toll-free number will remain the same at (800) 344-7437. New updates are as follows:
- Current service sub menu options will be restructured. Callers press 1 for service and 2 for Trading.
- Press option 1 for Advisory service
- Press option 2 for NFS Brokerage service
- Press option 3 for Direct Business service
- Press option 4 for Docupace Technical support not related to forms
- Press option 5 for Suitability support
- Press option 6 for Compensation support
- To minimize the amount of time you spend on hold in the Docupace Technical support queue, we are introducing a voice mail option. When an agent is not available to answer, you will be given the option to immediately leave a message requesting follow up support, or to continue to hold for the next available agent. After eight (8) minutes on hold, you will automatically be directed to leave a message with the Docupace Technical Support team. We strive to return all calls within one business day. As always, Docupace Technical Support questions or requests to schedule a training may be directed to DocupaceSupport@nationallife.com
For further information on these changes, please call the ESI Operations department at (800) 344-7437.
TC121953(0721)1