Effective May 14, 2021, Entreda Unify (“Entreda”) replaced Brite Computing as ESI’s cybersecurity compliance monitoring system provider. Please note that failure to meet the installation requirements and/or maintain approved anti-virus/anti-malware and encryption software, as required, could result in disciplinary action.
Required Installation of Entreda Unify
ESI has partnered with Entreda for security software solutions to protect customer information accessed and stored on devices under your control. Effective May 14, 2021, all devices used by RRs and NRFs to access or maintain customers’ PII must have the Entreda security monitoring software installed. Failure to install Entreda will deny users access to the agent portal until the security monitoring software is installed.
The recommended specifications for Entreda to perform optimally are:
| Operating System | Windows 10, Mac OS X (10.9 or later) for Computers and iOS (10 or later), Android (5 or later) for mobile devices |
| Memory | 4 GB (minimum) to 8 GB (preferred) |
| Processor | 1.5 GHz x86 (64 bit preferred) |
| Hard Drive | 250 MB Available Hard Disk Space |
Refer to Entreda System Requirements for full Entreda system requirements.
To download Entreda Unify on an existing device:
- Login to the Agent Portal and follow the instructions provided.
- Refer to Entreda System Requirements How-To Guide and follow the instructions.
- If you have any problems please contact Entreda Unify National Life Support Hotline at 650-440-6694 or contact Rich Whalen, Director, Technology Strategy & Execution at 802-229-7147 or RWhalen@nationallife.com.
Cybersecurity Policy Compliance Status
Once installed, the device will receive a cyber risk number calculated by evaluating certain criteria including auto-lock, WiFi, password, and encryption settings, among other factors. A device must maintain a passing score of 660 or above to be compliant. Please work with your supervisor if you have any questions or concerns related to your compliance status. Failure to maintain a passing score of 660 will prevent users from accessing the agent portal.
Removal of Brite Compliance Agent
ESI is currently working on automatic uninstall of the Brite compliance agent. Once this solution is fully tested, ESI will provide additional communication to FOSJs with instructions for removing Brite from existing devices.
Approved Anti-Virus and Encryption
As a reminder, ESI permits the use of only certain anti-virus/anti-malware software products identified by ICSA Labs, an independent third-party product assurance testing and certification provider (www.icsalabs.com). Below is the current list of approved anti-virus/anti-malware software vendors:
- AVAST! Software
- AVG Technologies
- BitDefender
- Check Point Anti-Malware
- ESET
- Kaspersky
- McAfee
- Windows Defender (fka MS Essentials)
- Panda Security
- Symantec Corporation
- Norton360
- Sophos
- Trend Micro
- Vipre Anti-Virus
Approved encryption vendors include those listed here:
- Microsoft Bitlocker Encryption
- McAfee
- Sophos
- Symantec (full disk encryption only)
Questions
Questions regarding this notice should be directed to Rich Whalen, Director, Technology Strategy & Execution at 802-229-7147 or RWhalen@nationallife.com. Questions specific to branch exams should be directed to Eric Hopkins, Director, Compliance at 774-266-6268 or EHopkins@nationallife.com.
TC121648(0621)1