Coming Soon: HSA Accounts
ESI is currently working with NFS to make Health Savings Accounts (HSAs) available on the NFS platform. Our target date or initial rollout is mid-September.
Coming in September: NFS Quarterly Surcharge for Physical Confirmation and Statements!
In the 3rd quarter of 2021, National Financial Services, LLC. (NFS) will begin assessing a quarterly surcharge for the physical delivery of client trade confirmation and account statements. The new fee was originally communicated in FN 2020-30 in August of 2020.
The fee will be passed along to customers who continue to receive paper documents via regular mail. The total quarterly fee will be $5.00 per account, per quarter ($20.00 per year) and will be assessed to NFS brokerage accounts.
Clients can avoid these fees and speed up delivery of documents by subscribing to eDelivery on the Wealthscape Investor website.
Click here for a list of FAQs, and please be proactive in reaching out to your clients to promote the benefits of eDelivery and discussing the need to maintain cash in their accounts to pay the fees. Please contact the Brokerage or Advisory service desk at 1-800-344-7437 with any questions on the upcoming fee cycle.
ESI Call Center Sub Menu Options Changing
To better serve the you and your clients, ESI has changed its call center queue options and introduced a voice mail option to the Docupace Technical Support service queue. The firm’s toll-free number remains the same at (800) 344-7437.
New updates are as follows:
- Current service sub menu options will be restructured. Callers press 1 for service and 2 for Trading.
- Press option 1 for Advisory service
- Press option 2 for NFS Brokerage service
- Press option 3 for Direct Business service
- Press option 4 for Docupace Technical support not related to forms
- Press option 5 for Suitability support
- Press option 6 for Compensation support
- To minimize the amount of time you spend on hold in the Docupace Technical support queue, when an agent is not available to answer, you will be given the option to immediately leave a message requesting follow up support, or to continue to hold for the next available agent. After eight (8) minutes on hold, you will automatically be directed to leave a message with the Docupace Technical Support team. We strive to return all calls within one business day. As always, Docupace Technical Support questions or requests to schedule a training may be directed to DocupaceSupport@nationallife.com.
For further information on these changes, please call the ESI Operations department at (800) 344-7437.
The Results Are In!
Thanks to each of you who took the time to complete the ESI Sentiment Survey where we asked you, our field partners, to share with us your feedback on topics ranging from our product offering to the service we provide. Click here for a summary of results.
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