Earlier this week, AdvicePay shared a courtesy notice regarding a recent policy change from PNC Bank that may affect ACH payments across all payment platforms, including how your clients pay you through AdvicePay, and how you receive payouts.
Here’s an excerpt of their communication for reference:
What’s changing
PNC Bank now expires PNC accounts that were connected digitally through instant verification, 12 months after verification has occurred. Once expired, ACH payments from that account will fail.
This policy is enforced directly by PNC Bank, not by AdvicePay or by our underlying payment processor.
What you can do
- If you have a PNC account for payouts, you’ll need to re-add it or add a new account to ensure uninterrupted ACH payments, following these instructions.
- If your clients use a PNC account to make payments to you, they will also need to re-add or update their account to avoid failed invoices, following these instructions.
- To make it easy, here’s a template you can send to any clients who may be affected.
We’re sharing this notice to help you and your clients avoid disruptions caused by PNC’s new policy. If you have questions, our team is here to help at support@advicepay.com.
