When ESI first implemented Docupace, the Send Originals queue was used as a means of notification to the field that a work item had been approved by Home Office and could be mailed to the vendor. With the evolution of functionality within Docupace, including eSignature, approval email notifications, and automated faxing capabilities to vendors, there is no longer a need to manage this queue.
You will continue to receive the automated approval emails and should use this as your notification that paperwork can be sent to the vendor (in the few cases where physical paperwork is required).
Beginning October 3rd, you will no longer see the Send Originals dropdown menu within your work item indexing page.
If you have any questions on this, please reach out to ESI at 800-344-7437.
TC128902(0922)1